Rating
Reviews
Name: Cam
Customers say: The provided content describes the overall sentiment of the reviews as positive. The reviews consistently mention positive experiences with the company's services, professionalism, expertise, and customer service. Customers express gratitude for the prompt response, quality workmanship, fair pricing, and friendly and respectful plumbers. There are also mentions of the company's honesty, transparency, and willingness to go above and beyond to ensure customer satisfaction. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews convey a sense of trust, reliability, and satisfaction with Burton Plumbing's services.
I'm writing to express my absolute delight with the recent gas hot water heater installation at my home. Cameron, who handled the job, was truly outstanding from the moment he arrived. He did such a brilliant job with the installation itself everything is running smoothly, and I couldn't be happier with the new setup. What truly impressed me, though, was how incredibly tidy he was. He made sure to leave the work area spotless, which was such a thoughtful touch and definitely something I appreciate. Beyond his excellent technical skills, Cameron was also wonderfully pleasant to have around. He was polite, friendly, and respectful throughout the entire process. It’s genuinely refreshing to encounter such a dedicated and focused young professional who clearly takes pride in their work. His positive attitude made the whole experience completely stress-free. Just wanted to send a big thank you and give Cameron a huge shout-out for his fantastic service!
Customer needs assistance with a shower that will not turn off because something is behind the handle. She mentioned she has a $50 discount for the service fee.
The customer's gas water heater is leaking from the bottom, and she needs it repaired. The customer is concerned that it may be dangerous.
Emergency Water Repair: Called out overnight for a broken water heater. Discovered a failed flex line above the water heater that flooded part of the garage. Shut down the water immediately, removed the ruptured connector, and replaced both hot and cold flex lines with upgraded braided stainless connections. Inspected the shutoff valve and heater nipples before repressurizing the system.
Leak Repair Service: Dispatched after the homeowner reported a persistent damp spot forming beneath the kitchen sink cabinet and a musty odor nearby. Inspected the drain assembly, supply lines, and shutoff valves to trace the source of the moisture. Found a slow leak at a worn compression fitting hidden behind stored items. Replaced the faulty fitting, tightened all nearby connections, dried the affected area, and monitored the cabinet during repeated sink use to confirm the leak was fully resolved.
Gas Leak Repair: Responded to a homeowner reporting a gas odor near the laundry room shutoff valve. Inspected the gas fixture connections and located a slow leak at a threaded fitting feeding the dryer line. Shut the gas supply down, replaced the faulty connector and valve assembly, then performed a full pressure and soap-bubble leak test to verify the repair was completely secure before restoring service.
Toilet Repair: Dispatched for a toilet that ran constantly and failed to flush properly. Inspected the tank and discovered a worn flapper and faulty fill valve. Replaced both components, adjusted water levels, and tested multiple flush cycles to ensure proper performance.
Drain Cleaning: Responded to reports of slow drains throughout the house. Inspected the system and found heavy grease and soap residue buildup inside the main line. Used professional drain equipment to clear the blockage and flush the line. Tested sinks, tubs, and showers to confirm normal flow was restored.
Faucet Installation: Arrived to replace outdated and leaking faucets in both the kitchen and guest bathroom. Removed old fixtures, installed new models with updated supply lines, and resealed mounting surfaces. Tested hot and cold water flow, checked for drips under pressure, and verified smooth handle operation before leaving.
