Rating
Reviews
Name: Cam
Customers say: The provided content describes the overall sentiment of the reviews as positive. The reviews consistently mention positive experiences with the company's services, professionalism, expertise, and customer service. Customers express gratitude for the prompt response, quality workmanship, fair pricing, and friendly and respectful plumbers. There are also mentions of the company's honesty, transparency, and willingness to go above and beyond to ensure customer satisfaction. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews convey a sense of trust, reliability, and satisfaction with Burton Plumbing's services.
I'm writing to express my absolute delight with the recent gas hot water heater installation at my home. Cameron, who handled the job, was truly outstanding from the moment he arrived. He did such a brilliant job with the installation itself everything is running smoothly, and I couldn't be happier with the new setup. What truly impressed me, though, was how incredibly tidy he was. He made sure to leave the work area spotless, which was such a thoughtful touch and definitely something I appreciate. Beyond his excellent technical skills, Cameron was also wonderfully pleasant to have around. He was polite, friendly, and respectful throughout the entire process. It’s genuinely refreshing to encounter such a dedicated and focused young professional who clearly takes pride in their work. His positive attitude made the whole experience completely stress-free. Just wanted to send a big thank you and give Cameron a huge shout-out for his fantastic service!
The caller needs a leak under the sink fixed and is requesting a toilet lift. She asks that you call her when you are on your way so she can provide the measurements to purchase it at Home Depot.
Headed out to a home in the Del Webb at Viera community where the homeowner had noticed water pressure dropping progressively over the past year and the pipes behind the walls made a faint hammering sound when the washing machine shut off. Inspected the supply lines under the sinks and found the original polybutylene piping that had been a known failure material across Florida for decades, now showing surface crazing and micro-cracking that was narrowing the interior diameter and creating the pressure issues. Walked the homeowner through what we found and why it needed to come out, then repiped the full interior supply system with PEX, installed new shutoff valves at every fixture branch, and tested pressure and flow at every tap and shower before finishing. No more pressure drop and no more hammer.
Got called to a home in the Sloneridge community in Palm Bay where the homeowner said their tankless water heater had been taking longer and longer to deliver hot water to the master bath and the output volume felt weaker than it used to. This unit had never been flushed since installation and the heat exchanger had a significant calcium and mineral scale buildup from years of Brevard County water running through it without any maintenance. Flushed the heat exchanger with descaling solution, cleared the inlet screen, tested flow rate and temperature output through several demand cycles, and confirmed full performance had been restored. Walked the homeowner through an annual maintenance schedule so they do not end up in the same spot next summer.
Commercial Plumbing Service: Dispatched to a Cocoa Beach restaurant where a floor drain in the prep area had backed up during the morning rush, creating a sanitation concern. Inspected the drain and connected line and found a heavy grease blockage from accumulated cooking byproduct. Cleared the obstruction using professional jetting equipment, flushed the full drain line, and tested drainage during active water use at nearby prep sinks to confirm the line was flowing freely before service resumed.
24-Hour Emergency Plumbing Service: Responded overnight to a burst copper supply line inside a wall of a Palm Bay home that had caused water to pool across the kitchen floor. Shut off the main supply immediately to stop further flooding, opened the wall to access the damaged section, cut out and replaced the split pipe with new copper and secure fittings, and restored water service. Verified normal pressure throughout the home before leaving the site and advised the homeowner on drying out the affected wall cavity.
The customer is considering a hot water heater replacement due to a leak and a toilet reset. He requested a callback for advice on whether he should purchase the water heater first. Please follow up as soon as possible.
The customer is calling to schedule a solenoid replacement for the bidet.
Customer called to replace a knob on their water heater because they cannot adjust the temperature.
Customer called in regards to a tankless water heater, there was water running.
Customer called because the toilet is overflowing.
Camera Inspection Service: Homeowner noticed recurring sewer odors near the basement utility room with no visible leaks present. Performed a full sewer camera inspection and located a partial belly in the drain line causing standing wastewater and odor buildup. Provided video documentation, marked the affected area, and recommended targeted repair options for correction.
Gas Piping Installation: Installed a new natural gas line for a homeowner adding a gas range during a kitchen renovation. Routed black iron piping from the existing gas manifold, installed a shutoff valve behind the appliance location, and pressure tested the full line for safety. Verified proper gas flow and leak-free connections before final appliance hookup.
Plumbing Service: Called to replace a leaking kitchen faucet that had low water pressure and corrosion around the base. Removed the failing fixture, cleaned the mounting surface, and installed a new pull-down faucet with updated supply lines and shutoff valves. Tested both hot and cold operation along with sprayer function. Sink now has full pressure and leak-free performance.
The customer is calling because he has a leaking toilet. The customer is a Veteran.
The customer mentioned she made an appointment and is asking to push later in the day.
Calling to schedule service for a leak under the sink; the shut-off valves are leaking.
Customer needs assistance with a shower that will not turn off because something is behind the handle. She mentioned she has a $50 discount for the service fee.
The customer's gas water heater is leaking from the bottom, and she needs it repaired. The customer is concerned that it may be dangerous.
Emergency Water Repair: Called out overnight for a broken water heater. Discovered a failed flex line above the water heater that flooded part of the garage. Shut down the water immediately, removed the ruptured connector, and replaced both hot and cold flex lines with upgraded braided stainless connections. Inspected the shutoff valve and heater nipples before repressurizing the system.
Leak Repair Service: Dispatched after the homeowner reported a persistent damp spot forming beneath the kitchen sink cabinet and a musty odor nearby. Inspected the drain assembly, supply lines, and shutoff valves to trace the source of the moisture. Found a slow leak at a worn compression fitting hidden behind stored items. Replaced the faulty fitting, tightened all nearby connections, dried the affected area, and monitored the cabinet during repeated sink use to confirm the leak was fully resolved.
Gas Leak Repair: Responded to a homeowner reporting a gas odor near the laundry room shutoff valve. Inspected the gas fixture connections and located a slow leak at a threaded fitting feeding the dryer line. Shut the gas supply down, replaced the faulty connector and valve assembly, then performed a full pressure and soap-bubble leak test to verify the repair was completely secure before restoring service.
Toilet Repair: Dispatched for a toilet that ran constantly and failed to flush properly. Inspected the tank and discovered a worn flapper and faulty fill valve. Replaced both components, adjusted water levels, and tested multiple flush cycles to ensure proper performance.
Drain Cleaning: Responded to reports of slow drains throughout the house. Inspected the system and found heavy grease and soap residue buildup inside the main line. Used professional drain equipment to clear the blockage and flush the line. Tested sinks, tubs, and showers to confirm normal flow was restored.
Faucet Installation: Arrived to replace outdated and leaking faucets in both the kitchen and guest bathroom. Removed old fixtures, installed new models with updated supply lines, and resealed mounting surfaces. Tested hot and cold water flow, checked for drips under pressure, and verified smooth handle operation before leaving.
